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Terms and Conditions

As an online customer, I agree to the following terms:

Buying of products

  • Buying all products and materials from the online store is voluntary.
  • This agreement is not obligatory now and not in the future to buy products from the online store.
  • The customer buys the products from the online store at prices that are priced according to the customer.
  • The customer pays for Q Medi Europe Ltd (“Qmedi”) in advance of the products and cargo ordered, unless otherwise agreed, by credit / debit card, online payment, or bank transfer to Qmedi’s bank account.

Product Delivery Terms

  • Delivery terms are trade-specific and can be seen when ordering is completed. Products purchased through Qmedi have a 14 day return right as defined by the Consumer Protection Act.

The product to be returned must be unused. The returned return should include a completed return note.

Payment options

  • Products and their shipping will be paid upon order. The following payment methods are available at the online store: bank transfer, credit / debit cards. Internet payments in Finland will be processed via Paytrail Plc’s payment system. For options in other countries, please refer information in online store.

Payments by Visa, Visa Electron or MasterCard

If you want to pay by Visa, Visa Electron or MasterCard, Qmedi only serves as a marketer for products and services and a supplier of the goods to the buyer. Complaints are the responsibility of Paytrail Plc.

Paytrail Plc acts as a vendor for Visa, Visa Electron or MasterCard cards, and a transaction is created between the customer and Paytrail Plc. The seller is responsible for all trade-related obligations. Paytrail Oyj is also the payee.

Details of the payment processor:

Company: Paytrail Plc

Business ID: 2122839-7

Innova 2, Lutakonaukio 7

40100 Jyväskylä, Finland

Phone: 0207 181830

Online Banking

Payment and financial services related to online payment are implemented by Paytrail Plc in co-operation with Finnish banks and credit institutions. Paytrail Plc purchases a payment and settles it to a merchant. For the user, the service works just like traditional online payments.

Bank transfer

Bank transfer should be made in accordance with the order confirmation or invoice details, to the following bank account:

Q Medi Europe Oy

Bank: Pohjola Bank, Helsinki, Finland

acc#: IBAN: FI88 5172 0220 1815 73


The payment reference should be accompanied by the reference number.

We process an order after receiving the payment.

Internet site and database applications

  • Qmedi has the right to temporarily close an e-commerce web site and database applications due to their technical renewal or the installation, alteration, or maintenance of a public telecommunications network.

Use of data

  • Qmedi has the right to access and process customer information for the purposes of order delivery.
  • In addition, information can be used to communicate and direct the advertising to Qmedi’s customers.
  • When registering, please contact the company / entity for the business ID (if available). The identifier can be used to ensure the company’s status in the VAT Register.


  • Customer is aware that the Internet as an operating environment may cause service and system malfunctions and that information security poses a risk to existing information systems and is responsible for the security of its own computer, information system or other similar computer.


  • Customer is responsible for not storing, distributing, sending or transmitting on Qmedi’s Internet site copyright, trademark or other intellectual property rights without the permission of the author or right holder.

Transfer of contract

  • This Agreement may not be transferred to a third party without the prior written consent of Qmedi.

Changes in information

  • Qmedi reserves the right to withhold changes to the rules, commission system, agreement terms and prices.
  • The current agreement terms are available on the Internet.



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